I recently took some training at my day job on giving and receiving feedback, the psychology of high performance, and some HR and hiring issues. Over the course of that training, a few major things really stuck out to me, but one of the biggest was how terrible we are at dealing with conflict. My ears perked up when the instructor gave a simple model of dealing with conflict that actually makes sense. More on that shortly.
A part of our challenge with conflict is because we are so terrible at listening. We all took training to learn to communicate our thoughts and ideas – reading, writing, math, speech, etc. all are focused on helping us learn to formulate and share our thoughts – but how many of us took any training on listening? I know I didn’t, except for some on-the-job training when I worked at a call center years ago. The point is, we haven’t been taught how to listen, and we generally are pretty awful at it because our main goal is to get our point(s) across instead of understanding someone else’s.[Read more…]