This week you’ve heard from Stacy discussing the importance of good customer service and Leigh Ann sharing her experience of moving cross-country. I’m going to round out this series by talking about the best ways I’ve found to deal with customer service issues with the help of receptionists that work remotely, what to do if you can’t get satisfaction, and use a story that will hopefully illustrate the points.
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The Situation and Steps I Took
I’ll use the example fresh in my mind of a recent hotel stay. I travel fairly regularly, and there is one hotel that I stay at so often that I know almost all the staff by name and they have assigned me “my room” I’ve been there so much. On my last trip there, I had a problem. I was traveling on a flight that landed a bit after 10pm. By the time I got my luggage, picked up the rental car, bought some drinks/snacks at a grocery store for my stay and got to the hotel, it was about midnight. I went to the check-in desk and met someone I didn’t recognize. She told me my room had been given to someone else because I didn’t check in early enough and because the hotel was oversold. Mind you, I stay at this hotel constantly, had the room reserved with a debit card and had called three times (total) to book/confirm prior to my trip. This should not have happened. There was a convention in town and the best they said they could offer was to place me in a room completely on the other side of the city. Not good enough. So in addition to what Stacy and Leigh Ann have already shared, here’s my take on how you can get the most out of your customer service issues:
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